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General terms & conditions

Keeping You Informed About Your Package

When your order is shipped, you will receive an order shipment confirmation by email, which will contain your package tracking information.

Please Note: Some special order items may be shipped directly from our vendor.  Special order items will be shipped according to the vendor's preferences (FedEx, FedEx, USPS). When your order is shipped, you will receive an order shipment confirmation by email, which will contain your package tracking information

Return Shipping

Shipping cost and insurance are the responsibility of the customer. Twist Boutique will pay for return shipping in the event of a Twist Boutique error in the order by accrediting the customer's account with the postage stated on the returned package.

Shipping Guide

Twist Boutique understands the importance of receiving your package on time. We ship in stock items the same day on orders received by 2 pm EST.  Orders requiring more than 3 business days to process will be notified by email.

First time orders will be required to ship to the billing address.

Order Before 2:00 PM ET

Two Business Days

Next Business Day

Sunday

Wednesday

Tuesday

Monday

Wednesday

Tuesday

Tuesday

Thursday

Wednesday

Wednesday

Friday

Thursday

Thursday

Monday

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Friday

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Monday

Saturday (before noon ET)

Wednesday

Tuesday

 

Shipping Products With Different Availabilities

The product availability is noted on each product detail page. For example, In Stock products are noted as having an availability of "Usually ships within 1 business day."  If you place an order with products having different availabilities, then your shipping preferences can be chosen during checkout. Sometimes you need to receive certain items in your order sooner than others. That's why, every time you place an order with Twist Boutique, you can choose from one of these shipping preferences:

Ship Complete.
Trying to keep shipping costs down? Choose this option. We will consolidate your items into the fewest shipments possible. Orders with in-stock items will usually ship within 24 business hours. If you have backordered items, your order will be shipped when all items are available.

Partial Shipment.
Want your items as soon as possible and have some with different availabilities? Backorder, special order and pre-order items may slow up the rest of your order. Choose this option to have your items ship as they become available, beginning with those already in stock.

Partial Ship Policy: Free Shipping Offers will only be applied to one shipment per qualifying order, unless otherwise specified.  If you choose 3-day, 2nd Day Air, or Next Day Air, only the 1st shipment will be shipped via the selected shipping method. Additional shipments will be charged a fee of $10 for each shipment to be shipped via the most efficient method, including FedEx Ground and USPS.  Of course, Twist Boutique will always try to save you money by consolidating items where it makes sense to do so.

P.O. Boxes

You must provide a physical shipping address for all orders. Carriers such as FedEx require a street address.

 

Returns & exchanges:

Twist Boutique stands 100% behind our products, but if you are unsatisfied with any purchase, we offer a full refund or exchange on merchandise returned within 30 days from the purchase date with a copy of the original receipt. Only unworn, unaltered and unwashed items (new condition) with tags attached in original condition will be considered for return or exchange.

Items marked down on the site are final sale.

If your order was sent to you via Drop Shipment from one of our select vendors and you need to return it, please send it back directly to us at the address below. Orders returned to our vendors will be refused and sent back to you at your expense.

  • Allow up to 14 days for us to receive and process your return or exchange
  • We reserve the right to mail larger refunds back in the form of a check
  • Return shipping costs are non-refundable unless merchandise returned is due to our error (damaged, defective, wrong item, etc.)

Please ship the returned merchandise, a copy of the original receipt sent with your order and an explanation of the reason for the return to the following address postage paid:

Twist Boutique
Attn: Online Return
137 W. Venice Ave.
Venice, FL 34285

In the event you have merchandise that you would like to return or exchange without a copy of your original receipt please contact us.

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